Background:

• Claim: Carter sued Manulife for breach of contract relating to disability benefits. He initially sued both Manulife and Bell Canada (his employer) but later removed Bell from the case.
• Context: Carter sought damages for Manulife's alleged mishandling of his short-term and long-term disability claims.

Key Events:

• Carter received short-term disability benefits but was denied further benefits due to insufficient medical evidence.
• He appealed the decision, but Manulife upheld the denial. He was later approved for long-term disability in 2023.
• Carter claimed damages for bad faith, mental distress, and punitive damages, among others.

Defendant's Position:

• Manulife argued the dispute should be resolved through arbitration under the collective agreement between Carter's union and Bell, as it concerned entitlements covered by the agreement.

Court's Analysis:

1. Jurisdiction:

   • The court found that the essential dispute related to the collective agreement, meaning it should be resolved via arbitration.
   • Previous cases established that benefits disputes involving collective agreements are usually arbitrable.

2. Residual Discretion:

   • The court declined to exercise its residual jurisdiction, determining that the arbitration process provided sufficient redress, including potential punitive damages.

Decision:

• The court stayed the action, pending the arbitrator’s decision on arbitrability. No monetary award was specified at this stage.