How a client-centred approach powers advocacy in personal injury law
This article was produced in partnership with Bogoroch & Associates LLP.
Bogoroch & Associates LLP's client care philosophy is clear: communication and emotional awareness are built into every stage of a file. By treating trust as a core part of the firm’s strategy rather than a soft skill, compassionate support and rigorous advocacy lead to better outcomes.
Client care is at the forefront of the firm's practice and that commitment is evident from the beginning. The team remains in touch with clients throughout the process, whether by email, phone, Zoom or text, not just at the major steps, demonstrating dedication on a personal level beyond the letter of the law.
Major components of advocacy
Connecting with clients who are coping with grief, trauma, and life-altering injuries isn't something that is taught in law school — but it is a significant aspect of advocacy necessary in the practice of personal injury and medical malpractice litigation. Empathy goes a long way, because these cases are intimately intertwined with the injured person’s personal and family life; you can't disconnect the two. Striking that balance is a skill and service that Bogoroch & Associates prides itself on.
Fostering open discussion and communications throughout litigation is key, demonstrating to clients that their case is an important priority and allowing clients to be active participants in the process. Bogoroch team members are instructed to contact clients regularly to provide updates and obtain up-to-date information to better inform the case and strategy. These regular touchpoints are vital to the success of the case.
Ensuring that these details are captured in written work such as mediation summaries is critical because many personal injury cases settle before trial. By maximizing opportunities to showcase the injured person’s experience and to ensure their story and voice comes through, the firm produces stronger arguments and ultimately better outcomes.
The investment in understanding the full scope of a client's experience — not just the legal facts — directly translates to more effective advocacy.
Enabling meaningful client participation
Involving clients throughout their legal journey requires lawyers to build skills outside of the law. Bogoroch prioritizes effective and clear communication with clients from varying backgrounds. The goal is to inform them on the law, but in a way that is digestible to each individual client.
The firm's commitment to client service extends to accessibility and inclusion. Bogoroch & Associates may have clients who suffer from additional considerations, such as cognitive impairments or language barriers. For cognitive impairments, the degree of impairment will determine the best approach, such as having a litigation guardian in place.
When it comes to language barriers, Bogoroch & Associates uses translators in all client meetings, not just in court proceedings. The firm prioritizes the certainty that the steps are clear and conversations are meaningful, whether it is a quick update, follow-up questions, or information about a significant step. While participation looks different from client to client, maximized inclusivity is the standard Bogoroch & Associates strives to uphold in every case.
The human side of personal injury
Lawyers dealing with people in often tragic circumstances must have client care front and centre in their practice, and Bogoroch & Associates exemplifies that standard.
Clients deserve to be involved, feel heard, and see their voices and story reflected in their case. That's how you effectively advocate in personal injury law and that's the premise that drives Bogoroch & Associates.
